Whether it’s a phishing email, a fake call or a manipulated QR code — almost every scam has the same goal: making you trust a stranger more than your own device. These rules break exactly that trick.
No one who genuinely works for kingpay or your bank needs to ask you for a code on the phone, ask you to confirm a login “just to be safe”, or demand money to a “secure” account. If a call, text or chat pushes you in that direction, the request is fake — no matter how convincing or urgent it sounds. Only ever check a request on your own device, in the official app — never on someone’s say-so.
Scammers pose as kingpay, your bank, an authority or a well-known company — usually with artificial time pressure.
Warning sign
“Your account will be blocked in 10 minutes” or “act now” — these phrases are designed to stop you thinking calmly.
A genuine matter survives a short pause to check. If someone won’t give you that time, they usually have something to hide.
Never let yourself be pushed into instant action.
Confidential data
No one from kingpay will ever ask you for passwords, TANs or security codes by phone, SMS or chat.
Even if the caller knows your name, account details or past payments — that alone doesn’t make the call genuine. This data is often circulating after data leaks.
kingpay never asks for your password, TAN or security code.
Links & QR codes
Open kingpay only via the official app or by typing the address yourself into the browser — never via a link someone sent you.
The same goes for QR codes (quishing): a scanned code can lead to a fake page that looks deceptively real. Identity verification also runs exclusively in the app via Veriff — never via an external link.
Type the address yourself — never open a link that was sent to you.
Sender
Displayed names, phone numbers and sender addresses can be faked. A familiar name on your screen is no proof of authenticity.
If in doubt, end the call and contact support yourself via the official channels on this website.
When in doubt, hang up and contact support yourself.
Most successful fraud cases don’t start with hacked software, but with someone voluntarily handing over control.
Remote support tools and screen sharing are the most common way for scammers to watch live and control your device while you log in.
kingpay will never ask you to install remote access software or share your screen. If a session is already running with someone you don’t fully trust, end it immediately and hang up.
The kingpay app is only available in Apple’s and Google’s official stores. There is no separate security or verification app.
If you’re asked to change developer options, accessibility settings or security settings on your device, that’s a clear warning sign — genuine providers never ask for this.
Keep your operating system and apps up to date and install security updates as soon as possible.
Also protect your smartphone with a PIN, fingerprint or face recognition, and use a unique, strong password for every account.
If you change your phone number or email address, you confirm it with a code (OTP) sent to the new number or address. Other changes can trigger an additional security check.
These confirmations only ever happen inside the kingpay app. If you’re asked by phone or chat to pass one of these codes to someone else, it’s not a legitimate process.
kingpay currently offers no feature to add a card directly from the app to Apple Pay or Google Pay – which makes certain scam attempts especially easy to spot.
kingpay currently offers no feature to add a card directly from the app to Apple Pay or Google Pay.
If you’re guided through such a process or asked for help with it, that’s a clear sign of a scam attempt – stop immediately.
If you receive a confirmation code or login request related to your card without having tried to add anything yourself – decline it.
Never share confirmation or security codes with anyone else, not even on the phone. Check notifications about newly added cards or devices and remove unknown entries immediately.
The story keeps changing, but the mechanism behind it barely does. These are the most common forms.
Fake email or website
Aims to steal your login details, usually via a link that leads to a deceptively real login page.
SMS scam
A text claiming an urgent matter with a link — often disguised as a delivery service or payment provider.
The call from “support”
A caller claims to work for kingpay or your bank and asks for codes or a login confirmation.
The manipulated QR code
A scanned QR code doesn’t lead to the real payment page but to a fake copy.
Guaranteed returns with “no risk”
High, supposedly safe profits are the most reliable warning sign of a fraudulent offer.
Trust built up over weeks
After slowly building trust, a made-up emergency follows that can only be solved with your money.
Misused card data
Stolen card data is added to someone else’s wallet without your consent — see the “Digital wallets & cards” chapter.
Emotional pretext for donations
A made-up charitable cause is meant to push you into a quick, thoughtless donation. Only donate via platforms you chose yourself.
Payment outside the platform
Buyers or sellers are lured to a fake payment page or pushed out of the protected checkout. Stay within the platform’s payment flow.
If someone asks you to do any of these things, don’t act on it and contact us if you’re unsure.
Freeze your card immediately in the kingpay app and contact us. Our support team will help you document the incident and take the next steps.